Privacy policy

The White Horse Gate Company

Last updated: May 2026

Who We Are

The White Horse Gate Company is a gate installation and property security business based in Wiltshire. We design, supply and install electric gates, access control systems, fencing, brick and stonework, and related services across Wiltshire and the surrounding counties.

For the purposes of this policy, "we", "us" and "our" refers to The White Horse Gate Company.

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email:info@whitehorsegates.co.uk‍ ‍
Address: Pewsey, Wiltshire

What Information We Collect

We may collect the following personal information when you contact us, request a quote, or use our website:

  • Your name

  • Your email address

  • Your phone number

  • Your property address (for the purposes of carrying out a site survey or installation)

  • Any other information you choose to share with us when making an enquiry

We also collect basic technical data when you visit our website, including your IP address, browser type and pages visited, through cookies and analytics tools (see the Cookies section below).

How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry

  • Arrange and carry out a site survey at your property

  • Provide you with a quote for our services

  • Carry out installation, maintenance or repair work

  • Send you information relevant to your project or service agreement

  • Comply with our legal and contractual obligations

We will only use your personal information for the purposes for which it was collected. We will not use it for unrelated purposes without notifying you first.

Our Legal Basis for Processing Your Data

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate interests - to respond to enquiries and provide the services you have requested

  • Contract - where we have entered into or are about to enter into a contract with you to provide our services

  • Legal obligation - where we are required to process your data to comply with the law

How Long We Keep Your Data

We keep your personal data only for as long as is necessary for the purposes set out in this policy. In practice this means:

  • Enquiry data is retained for up to 12 months if no contract follows

  • Customer data relating to completed work is retained for up to 6 years in line with standard business and tax record-keeping requirements

Who We Share Your Data With

We do not sell, rent or trade your personal data to any third parties.

We may share your data with trusted third parties where necessary to deliver our services, including:

  • Accountants or bookkeeping services (for invoicing purposes)

  • Email or CRM software providers used to manage our communications

All third parties we work with are required to keep your data secure and to use it only for the purposes we specify.

We may also disclose your data if required to do so by law or by a regulatory authority.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access - you can request a copy of the personal data we hold about you

  • The right to rectification - you can ask us to correct any inaccurate or incomplete data

  • The right to erasure - you can ask us to delete your personal data in certain circumstances

  • The right to restrict processing - you can ask us to limit how we use your data

  • The right to object - you can object to us processing your data in certain circumstances

  • The right to data portability - you can request a copy of your data in a commonly used format

To exercise any of these rights, please contact us using the details at the top of this policy. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Cookies

Our website uses cookies - small text files stored on your device - to help us understand how visitors use the site and to improve your experience.

We use:

  • Essential cookies - necessary for the website to function

  • Analytics cookies - to understand how visitors interact with the site (via Google Analytics or similar)

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of the website.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: info@whitehorsegates.co.uk Website:www.whitehorsegates.co.uk